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MOST ASKED QUESTIONS ABOUT OUR CENOTE SUP & SNORKELING TOUR

Cenote Tour insights

1) WHERE IS CASA CENOTE?

Casa Cenote is located in Tankah Bay, between Tulum and Playa del Carmen. Just 15 minutes by car from Tulum Town.


2) HOW MANY PEOPLE CAN DO THE TOUR?

This tour is for couples, families or small groups of 5 people maximum. The cenote is not super big, too many boards would not be easy to move and enjoy the experience.

We don't do tours for 1 person. In case you are traveling alone, please tell us your dates and we'll try to accommodate you on one of the tours programmed on your dates.


3) DO YOU NEED PREVIOUS PADDLE EXPERIENCE TO DO THE TOUR?

No, you don’t need experience. The cenote is the easiest place to learn paddleboarding. The water is calm, flat and there are no currents pulling you off.

The tour starts with a basic paddle boarding lesson for those who have never touched a paddle before.
Beginners and experienced paddlers are welcome to enjoy the cenote and discover all its magic.


4) IS THE PADDLING TOO LONG?

The cenote is not super big so the paddling is not too long.
It is a perfect experience for those beginners who want to learn Stand Up Paddle Boarding and have a great experience outside Tulum beach. And also for those paddle boarders who have never been in a cenote. It is the perfect opportunity to discover the wonders of a cenote above and under the water.


5) IS IT POSSIBLE FOR LITTLE KIDS?

The tour is perfect for all ages people. You can bring your little kids, teenagers and grandpas. We had all ages clients on this tour and all of them had an excellent time.


6) CAN I USE LIFE JACKET?

If you need life jacket or you feel more comfortable with, we’ll bring them for you.


7) CAN I DO THE TOUR IF I CAN’T SWIM?

The best scenario is people who can swim. However, if you can’t swim and want to give it a go, we will provide life jackets and we’ll be extra careful with you on the board. Besides, the boars are big and stable enough for not falling down.


8) WHAT DOES THE PRICE INCLUDES?

The tour price is 85 USD/person.

The price includes transportation from Ahau Tulum, Mexican guide, entrances to Casa Cenote, complete SUP and snorkel gear, delicious lunch and Go-Pro pictures.

There is no group price on this tour because groups are maximum 5 people and our special rates are for groups bigger than 10 people.


9) WHAT TIME STARTS AND FINISHES THE TOUR?

You will depart from Ahau Tulum at 8:00 am. 
Last around 4 hours. 
You will be back around 1:00 pm at Ahau Tulum.


10) LUNCH IS APPROPRIATE FOR VEGANS OR VEGETARIANS?

You will have lunch at the best taco place in Tulum Town. However if you are not really into meet, they have vegans and vegetarians options for you. In case you don’t really like what they offer we can take you to another delicious local place.


11) WHAT SHOULD YOU BRING TO THE TOUR?

You just need to bring swimsuit, towel and a hut or cap.

Please do not use sunscreen at Casa Cenote. The water of the mayan cenotes is used and consume by locals. So it is very important to keep it as clean as possible.


12) WHAT HAPPEN AFTER THE TOUR?

After the lunch, you can come with us to our beach spot at Ahau Tulum to spend the afternoon at the beach club. If the sea conditions are good enough you can also paddle on the sea. No additional payment will be asked. 

Bookings

13) HOW CAN I BOOK A TOUR?

From home: 
  • Booking Online: Press the "Booking Online" button, choose a date and check out. You will received a 1st email confirming your request. After checking wind forecast & availability, we'll ACCEPT/DECLINE the tour. You will then receive a 2nd email:
"TOUR ACCEPTED", asking for a PayPal deposit payment (25%). Once we get the payment the tour will be confirmed and you will get a 3rd email confirming your tour. 

"TOUR DECLINED" due to bad weather forecast or no availability. In this case, we'll keep your info and contact you immediately if weather changes or we have new openings.

We'll answer within 24 hours. If you didn't get the answer, please check out your Junk Mail Inbox or contact us again. (*) Avoid missing our emails adding info@mexicancaribbeankitesurf.com to your contact list.

We'll ask for a 25% deposit payment to confirm your booking. You can pay through PayPal.

From Tulum: 
In case you are already in Tulum looking for a last minute lesson, you can Call/Text/WhatsApp us to +52 1 984 168 1023

Payments

14) HOW CAN I PAY THE BOOKING ONLINE DEPOSIT?
 
You can pay the deposit only through PayPal.


15) HOW CAN I PAY THE BALANCE?

You can pay your balance after the tour. No need to pay your full tour in advance. 

We accept:
  • Cash, both USD and Mexican Pesos
  • PayPal

Cancellation policy

16) WHAT HAPPEN IF THERE IS BAD WEATHER ON THE BOOKED DATE?

Paddleboarding tours can’t be done in windy conditions. Strong winds affect the paddle and make impossible to do a good tour. The Cenote tour is the less affected by the wind, but it can also be not the best scenario.

During the booking process we will ask you for alternative dates for your tour. In case wind is too strong or weather is bad, we will contact you before to reschedule your tour.


17) IS THERE A CANCELLATION FEE?
  • In case we can't reschedule your tour due to wind/weather conditions or because you have other activities planed, you will get a FULL REFUND of your deposit.
  • In case you change your mind and cancel your tour with more than 24 hours, you will get a FULL REFUND of your deposit.
  • Just in case of No-Show or if you cancel your tour with less than 24 hours before your appointment, we'll keep the deposit as a CANCELATION FEE.

Transportation

18) WHEN AND WHERE IS DEPARTURE?

You will meet us 8:00 am at Ahau Tulum hotel.

Due to local regulations and permits, all our tours must depart from our beach shop at Ahau Tulum.
We can’t pick clients from any hotel.

The perfect timing for the tour is early in the morning, to avoid crows, hot and mosquitos. But we can do exceptions and take you in the afternoon. Departing from Ahau Tulum at 14:00 hours.


19) HOW CAN I MEET YOU IF I AM IN A HOTEL ON THE MAYAN RIVIERA?

Given that Casa Cenote is before Tulum Town, we can meet directly in the cenote.
  • Renting a car for a day (you can have a good deal for a little car just for 1 day) 
Casa Cenote is 10 minutes before Tulum Town. You will find a green sign on the highway "CASA CENOTE". There is also a peacock painted on a white wall on the left side of the highway. That is the entrance road to Casa Cenote. You will pass the entrance and turn in the first "RETORNO", to get to the other side of the road and drive back to the entrance. From the entrance of the road to the cenote is a 5 minutes driving. Really easy to get there.
  • By taxi If you take taxi tell the driver to take you to Casa Cenote (Tankah Bay). 
  • By colectivo (the cheapest option) 
What is a colectivo? Colectivos are white mini-vans that stop everywhere along the highway. They are completely safe.
You have to catch it on the high way in front of your hotel (actually on the other side of the road, to catch the colectivo Tulum direction - south). Tell the driver to stop at Casa Cenote and cross the road. 
Mauricio (your guide) will be waiting for you at the entrance of the road on a white truck with boards on top (easy to find him). 

We would really appreciate if you let us know your transportation before the tour date if possible, to know where to meet you guys. 

Special Requests

20) DO YOU HAVE ANY OTHER SPECIAL REQUEST? WOULD YOU NEED TO DO THE TOUR IN THE AFTERNOON? WOULD YOU LIKE TO CHANGE SOMETHING?

If you want to bring your pet, a group, propose to your fiancé, paddle at sunset, etc. just tell us. Explain what you have in mind and we’ll be happy to help. We’ll try to adapt the tour to all your needs. 

Email us ( info@mexicancaribbeankitesurf.com ) with all your requests.
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