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MOST ASKED QUESTIONS ABOUT OUR LAGOON SUP TOUR

Lagoon Tour insights

1) WHERE IS KAAN LUUM LAGOON?

Kaan Luum Lagoon is located around 15 minutes driving south from Tulum town.


2) HOW MANY PEOPLE CAN DO THE TOUR?

This tour is for everyone, for couples, families or groups. We have done tours of more than 20 people in the Lagoon.


3) DO YOU NEED PREVIOUS PADDLE EXPERIENCE TO DO THE TOUR?

No, you don’t need experience. The lagoon is an easy place to learn paddleboarding. The water is calm, flat and there are no currents pulling you off.

The tour starts with a basic paddle boarding lesson for those who have never touch a paddle before. Beginners and experience paddlers are welcome to enjoy the lagoon and discover all its magic.


4) IS THE PADDLING TOO LONG?

The lagoon is big, so paddling all around takes around 2 hours.
It is a perfect experience for those beginners who want to learn Stand Up Paddle Boarding. And also for those paddle boarders who want a great experience outside Tulum beach.


5) IS IT POSSIBLE FOR LITTLE KIDS?
  
The tour is perfect for all ages people. You can bring your little kids, teenagers and grandpas. We had all ages clients on this tour and all of them had an excellent time.


6) ARE LIFE JACKETS AVAILABLE?

The paddling is close to the shore where is quite shallow and you can reach the bottom easly. But if you need life jackets or you feel more comfortable with it, we’ll bring them for you. 


7) CAN YOU DO THE TOUR IF YOU CAN’T SWIM?

The best scenario is people who can swim. However, if you can’t swim and want to give it a go, we will provide life jackets and we’ll be extra careful with you on the board. Besides, the boars are big and stable enough for not falling down.


8) WHAT DOES THE PRICE INCLUDES?

The tour price is 90 USD/person.
The price includes transportation from Ahau Tulum, Mexican guide, entrances to Casa Cenote, complete SUP gear, delicious lunch and Go-Pro pictures.

Ask for a special group price if your group is bigger than 10 people.


9) WHAT TIME STARTS AND FINISHES THE TOUR?

You will depart from Ahau Tulum at 9:00 am. 
Last around 4 hours. 
You will be back around 1:30 pm at Ahau Tulum.


10) LUNCH IS APPROPRIATE FOR VEGANS OR VEGETARIANS?

You will have lunch at the best taco place in Tulum Town. However if you are not really into meet, they have vegans and vegetarians options for you. In case you don’t really like what they offer we can take you to another delicious local place.


11) WHAT SHOULD YOU BRING TO THE TOUR?

You just need to bring swimsuit, towel and a hut or cap.
Please use ecological sunscreen at the lagoon. It is very important to keep it as clean as possible.


12) WHAT HAPPEN AFTER THE TOUR?

After the lunch, you can come with us to our beach spot at Ahau Tulum to spend the afternoon at the beach club. If the sea conditions are good enough you can also paddle on the sea. No additional payment will be asked. 

Bookings

13) HOW CAN I BOOK A TOUR?

From home: 
  • Booking Online: Press the "Booking Online" button, choose a date and check out. You will received a 1st email confirming your request. After checking wind forecast & availability, we'll ACCEPT/DECLINE the tour. You will then receive a 2nd email:
"TOUR ACCEPTED", asking for a PayPal deposit payment (25%). Once we get the payment the tour will be confirmed and you will get a 3rd email confirming your tour. 

"TOUR DECLINED" due to bad weather forecast or no availability. In this case, we'll keep your info and contact you immediately if weather changes or we have new openings.

We'll answer within 24 hours. If you didn't get the answer, please check out your Junk Mail Inbox or contact us again. (*) Avoid missing our emails adding info@mexicancaribbeankitesurf.com to your contact list.

We'll ask for a 25% deposit payment to confirm your booking. You can pay through PayPal.

From Tulum: 
In case you are already in Tulum looking for a last minute lesson, you can Call/Text/WhatsApp us to +52 1 984 168 1023

Payments

14) HOW CAN I PAY THE BOOKING ONLINE DEPOSIT?
 
You can pay the deposit only through PayPal.


15) HOW CAN I PAY THE BALANCE?

You can pay your balance after the tour. No need to pay your full tour in advance. 

We accept:
  • Cash, both USD and Mexican Pesos
  • PayPal

Cancellation policy

16) WHAT HAPPEN IF THERE IS BAD WEATHER ON THE BOOKED DATE?

Paddleboarding tours can’t be done in windy conditions. Strong winds affect the paddle and make impossible to do a good tour.

During the booking process we will ask you for alternative dates for your tour. In case wind is too strong or weather is bad, we will contact you before to reschedule your tour.


17) IS THERE A CANCELLATION FEE?
  • In case we can't reschedule your tour due to wind/weather conditions or because you have other activities planed, you will get a FULL REFUND of your deposit.
  • In case you change your mind and cancel your tour with more than 24 hours, you will get a FULL REFUND of your deposit.
  • Just in case of No-Show or if you cancel your tour with less than 24 hours before your appointment, we'll keep the deposit as a CANCELATION FEE.

Transportation

18) WHEN AND WHERE IS DEPARTURE?

You will meet us 9:00 am at Ahau Tulum hotel.

Due to local regulations and permits, all our tours must depart from our beach shop at Ahau Tulum.
We can’t pick clients from any hotel.

Despite the perfect timing for the tour is early in the morning to avoid crows, hot and mosquitos, we can do the tour in the afternoon. Departing from Ahau Tulum at 14:00 hours.


19) HOW CAN YOU MEET US IF YOU ARE IN A HOTEL ON THE MAYAN RIVIERA?
  • Renting a car for a day (you can have a good deal for a little car just for 1 day). We could meet in Tulum town at San Francisco Supermarket parking lot and you can follow us to Kaan Luum Lagoon.
  • By taxi If you have a taxi tell the driver to take you to Kaan Luum Lagoon.
We would really appreciate if you let us know your transportation before the tour date if possible, to know where to meet you guys. 

Special Requests

20) DO YOU HAVE ANY OTHER SPECIAL REQUEST? WOULD YOU NEED TO DO THE TOUR IN THE AFTERNOON? WOULD YOU LIKE TO CHANGE SOMETHING?

If you want to bring your pet, a group, propose to your fiancé, paddle at sunset, etc. just tell us. Explain what you have in mind and we’ll be happy to help. We’ll try to adapt the tour to all your needs. 

Email us ( info@mexicancaribbeankitesurf.com ) with all your requests.
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