sup-rentals-faq

TOP QUESTIONS ABOUT SUP RENTALS IN TULUM
1- WHERE CAN YOU RENT A SUP BOARD FOR AN HOUR OR TWO?

You can rent a SUP board in our main spot at Ahau Tulum or in Villa Pescadores Tulum.
For safety reasons, you have to paddle in front of the rental spot. You can’t paddle away and go to other hotel or out of our view.


2- ARE THERE SUP RENTALS EVERYDAY?

No, there aren’t. For safety reasons, won’t be SUP RENTALS in strong wind conditions, rainy or stormy days. Wind, waves and currents are not safe for paddle along Tulum beach.


3- CAN YOU RENT A SUP BOARD HALF DAY AND TAKE THE BOARDS OUT ON YOUR RENTAL CAR TO ANOTHER SPOT?

No, you can’t take away the paddles on your rental car. The boards will be always transported by us on our truck.

We have different SUP activities to cover all your needs from an hour rental in our beach spots to guided SUP tours to cenotes, lagoons or protected bays where the water conditions are flat and calm.

If you don’t want to do the guided tour but want the boards delivered in the lagoon or the bay just for a few hours, we can deliver. A full day rental will be charged (80 usd/board).


4- DO I NEED TO BOOK SUP RENTAL IN ADVANCE?

If you just want to book an hour or two in one of our beach spots, you don’t need to book. Just come to Ahau or Villa Pescadores and rent the boards.

If you want to rent SUP boards for a day or several days, please book in advance to make sure we have boards available for you. Just fill in the booking form and we’ll reply in less the 24 hours with availability and confirmation.


5- HOW CAN YOU PAY SUP RENTALS DELIVERED TO YOUR HOUSE?

No advance payment is needed to book the boards. 

Once we deliver the board, you’ll fill in a form with Credit Card information as a warranty. We won’t charge any amount to your Credit Card. The payment will be done with Cash or PayPal at delivery time.

The last day when we pick up the boards, if the gear is returned complete, we will turn back the contract with the info. 

  • If you loose or broke the paddle 100 USD will be charged.
  • If you loose or broke the fins 50 USD will be charged.
  • If you loos or broke the leash 30 USD will be charged.

6- WHAT HAPPEN IF YOU RENT A BOARD FOR SEVERAL DAYS AND WEATHER IS NOT GOOD FOR PADDLEBOARDING?

If the boards have been delivered to your place, you would just pay for the number of days you use the boards. You can cancel any time. No need to pay the whole time booked. 


RENT SUP BOARDS
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