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MOST ASKED QUESTIONS ABOUT OUR RUINS SUP TOUR

Ruins Tour insights

1) WHERE THE RUINS SUP TOUR TAKES PLACE?

The SUP Tour starts from Villa Pescadores beach. We paddle Playa Pescadores to the Ruins.


2) HOW MANY PEOPLE CAN DO THE TOUR?

This tour is for 2 people minimum and 5 people maximum.


3) DO YOU NEED PREVIOUS PADDLE EXPERIENCE TO DO THE TOUR?

The Ruins SUP Tour is the hardest tour, but you don’t need previous experience when the weather conditions are perfect. In such case, the sea is calm, flat and there are no currents pulling you off. The tour starts with a basic paddle boarding lesson for those who have never touch a paddle before.

In windy conditions, the Ruins SUP Tour is better for advanced paddlers with previous experience. The wind and the currents pull you a little off and the paddling is harder.

When wind is too strong the Ruins SUP Tour is not possible, for safety reasons.


4) IS THE PADDLING TOO LONG?

The paddling is long, it takes more than 2 hours.


5) IS IT POSSIBLE FOR LITTLE KIDS?

The tour is not for little kids. Not even when sea conditions are perfect. The long paddling in open sea is not for kids.


6) CAN WE USE LIFE JACKETS?

Life Jackets are available all the time for our Ruins SUP Tour. The flotation is better especially after a long paddling and allows you to feel comfortable and relax when snorkeling in the reef.


7) CAN YOU DO THE TOUR IF YOU CAN’T SWIM?

This tour is not possible for people who can't swim. If you are not the greatest swimmer, the Cenote or the Lagoon SUP Tour are much better for you.


8) WHAT DOES THE PRICE INCLUDES?

The tour price is 90 USD/person.

The price includes transportation from Ahau Tulum, Mexican guide, complete SUP gear, brunch at Villa Pescadores Tulum and Go-Pro pictures.

Ask for a special group price if your group is bigger than 10 people.


9) WHAT TIME STARTS AND FINISHES THE TOUR?

You will depart from Ahau Tulum at 7:30 am. 
Last around 4 hours. 
You will be back around 1:00 pm at Ahau Tulum.


10) LUNCH IS APPROPRIATE FOR VEGANS OR VEGETARIANS?

You will have lunch at the best taco place in Tulum Town. However if you are not really into meet, they have vegans and vegetarians options for you. In case you don’t really like what they offer we can take you to another delicious local place.


11) WHAT SHOULD YOU BRING TO THE TOUR?

You just need to bring swimsuit, towel and a hut or cap. Sunscreen is highly recommended on the Ruins Tour.


12) WHAT HAPPEN AFTER THE TOUR?

After the lunch, you can come with us to our beach spot at Ahau Tulum to spend the afternoon at the beach club. If the sea conditions are good enough you can also paddle on the sea. No additional payment will be asked. 

Bookings

13) HOW CAN I BOOK A TOUR?

From home: 
  • Booking Online: Press the "Booking Online" button, choose a date and check out. You will received a 1st email confirming your request. After checking wind forecast & availability, we'll ACCEPT/DECLINE the tour. You will then receive a 2nd email:
"TOUR ACCEPTED", asking for a PayPal deposit payment (25%). Once we get the payment the tour will be confirmed and you will get a 3rd email confirming your tour. 

"TOUR DECLINED" due to bad weather forecast or no availability. In this case, we'll keep your info and contact you immediately if weather changes or we have new openings.

We'll answer within 24 hours. If you didn't get the answer, please check out your Junk Mail Inbox or contact us again. (*) Avoid missing our emails adding info@mexicancaribbeankitesurf.com to your contact list.

We'll ask for a 25% deposit payment to confirm your booking. You can pay through PayPal.

From Tulum: 
In case you are already in Tulum looking for a last minute lesson, you can Call/Text/WhatsApp us to +52 1 984 168 1023

Payments

14) HOW CAN I PAY THE BOOKING ONLINE DEPOSIT?
 
You can pay the deposit only through PayPal.


15) HOW CAN I PAY THE BALANCE?

You can pay your balance after the tour. No need to pay your full tour in advance. 

We accept:
  • Cash, both USD and Mexican Pesos
  • PayPal

Cancellation policy

16) WHAT HAPPEN IF THERE IS BAD WEATHER ON THE BOOKED DATE?

Paddleboarding tours can’t be done in windy conditions. Strong winds affect the paddle and make impossible to do a good tour. The Ruins Tour can be affected by the wind, the paddling can be hard and the wind may pull you off not allowing to paddle back.

During the booking process we will ask you for alternative dates for your tour. In case wind is too strong or weather is bad, we will contact you before to reschedule your tour.


17) IS THERE A CANCELLATION FEE?
  • In case we can't reschedule your tour due to wind/weather conditions or because you have other activities planed, you will get a FULL REFUND of your deposit.
  • In case you change your mind and cancel your tour with more than 24 hours, you will get a FULL REFUND of your deposit.
  • Just in case of No-Show or if you cancel your tour with less than 24 hours before your appointment, we'll keep the deposit as a CANCELATION FEE.

Transportation

18) WHEN AND WHERE IS DEPARTURE?

You will meet us 7:30 am at Ahau Tulum hotel.

Due to local regulations and permits, all our tours must depart from our beach shop at Ahau Tulum.
We can’t pick clients from any hotel.


19) HOW CAN I MEET YOU IF I AM IN A HOTEL ON THE MAYAN RIVIERA?

We can meet directly in Villa Pescadores Tulum, the hotel where the tour starts.
  • Renting a car for a day (you can have a good deal for a little car just for 1 day). Take the high way (Tulum direction). You will arrive to a Tulum tow. Turn right (Beach-Boca Paila direction) in the first traffic lights. At the end of the road, turn left, drive around 10 minutes until Villa Pescadores Tulum.
  • By taxi If you take a taxi tell the driver to take you to Villa Pescadores Tulum. 
  • By colectivo (the cheapest option). What is a colectivo? Colectivos are white mini-vans that stop everywhere along the high way. They are completely safe. You have to catch it on the high way in front of your hotel (actually on the other side of the road, to catch the colectivo Tulum direction - south). Tell the driver to stop at San Francisco Super Market and from there take a taxi to Villa Pescadores Tulum.

Special Requests

20) DO YOU HAVE ANY OTHER SPECIAL REQUEST? WOULD YOU NEED TO DO THE TOUR IN THE AFTERNOON? WOULD YOU LIKE TO CHANGE SOMETHING?

If you want to bring your pet, a group, propose to your fiancé, paddle at sunset, etc. just tell us. Explain what you have in mind and we’ll be happy to help. We’ll try to adapt the tour to all your needs. 

Email us ( info@mexicancaribbeankitesurf.com ) with all your requests.
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